– TVS to inspect a few iQube electric scooters
– Units manufactured between 10 July 2023 and 9 September 2023 affected
– A chassis breakage video went viral
TVS has announced that it will proactively inspect a series of iQube e-scooters that were manufactured between 10 July 2023 and 9 September 2023.
The company will inspect a section of the chassis – bridge tube to be precise – to make sure that the it doesn’t have any issues when the vehicle is ridden for a longer duration. The company has taken this approach as there have been a few units in the market that saw chassis breakage. A YouTube video from Rajasthan went viral where the customer was seen with the affected vehicle.
TVS will call the customers with iQube units manufactured between the above-mentioned dates. These customers will be asked to visit the nearest service centre where the technicians will inspect the scooter and, if needed, fix the issue free of charge.
Usually, most two-wheeler makers tend to brush off such incidents and don’t accept vehicle issues publicly. These brands silently get the issues fixed when the customers visit the SVC for scheduled servicing, and sometimes, even the customers aren’t aware of these ‘fixes’ or ‘upgrades’. It is quite nice to see TVS proactively coming forward and reassuring the customers about the issue. Such experiences build brand trust and that is quite important these days.